Privacy Policy

1. Introduction

NovaGrid Africa (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains what personal data we collect when you visit our site, how we use it, and how we keep it safe. By using our website, you agree to the terms of this policy.

2. Who We Are

NovaGrid Africa is a Kenyan company specializing in solar products and solutions. Our contact information:
Address: Libra House, Off Mombasa Road, Nairobi, Kenya
Email: info@novagridafrica.co.ke

3. Information We Collect

We collect:

  • Personal Data you provide, such as name, email address, phone number—for example, when you subscribe to our newsletter or contact us.

  • Usage Data, including IP address, browser type, pages viewed, and date/time—for purposes of site analytics.

4. How We Use Your Information

We use your data to:

  • Deliver the services you request (e.g., respond to inquiries, process orders).

  • Improve our website’s content and user experience through analytics.

  • Send promotional emails if you’ve subscribed (you can unsubscribe at any time).

  • Meet legal or regulatory obligations as required by law.

5. Legal Basis for Processing

Under Kenya’s Data Protection Act, 2019, we handle your personal information fairly and lawfully. Processing is based on your consent (e.g., subscribing), or our legitimate interests (e.g., site improvement, customer service).

6. Disclosure of Your Personal Data

We may share your data with third parties only when necessary:

  • With trusted service providers supporting our site operations (e.g., hosting, email services).

  • To comply with legal obligations or respond to lawful requests.

  • To protect our rights or those of others.

7. International Data Transfers

If data is transferred outside Kenya, we ensure appropriate safeguards are in place to protect it.

8. Data Security Measures

We implement reasonable technical and organizational safeguards—such as access controls, encryption, and monitoring—to protect your personal data from unauthorized access or loss.CYBER.CO.KEkdc.go.ke

9. Data Retention

We retain your data only as long as necessary for the purposes stated or to comply with legal obligations. Afterward, data is securely deleted or anonymized.CYBER.CO.KEportal.ncikenya.go.ke

10. Your Rights

Under Kenya’s privacy laws, you have the right to:

  • Access your personal data.

  • Request correction or deletion.

  • Object to or restrict our processing.

  • Withdraw consent where applicable.

  • Lodge a complaint with the Office of the Data Protection Commissioner.kdc.go.keportal.ncikenya.go.ke

11. Children’s Data

We do not knowingly collect personal data from individuals under 18. If you believe a minor has provided their data to us, please contact us and we will delete it promptly.

12. Cookies & Tracking

We use cookies and similar technologies to provide, analyze, and improve our services. You can control cookie preferences through your browser settings, though this may affect site functionality.

13. Changes to This Policy

We may update this policy occasionally. Any changes will be posted on this page with the updated “Effective Date.”

14. Contact Us

If you have questions or concerns about this Privacy Policy or our handling of your personal data, please reach out to:
Email: info@novagridafrica.co.ke
Address: Libra House, Off Mombasa Road, Nairobi, Kenya

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